Dedicated to serving you after the sale. Choose when you purchased your home to get started »
BEFORE or AFTER October 15, 2018?
Need General Warranty Info? Click Here
If you purchased your home after 10/15/18 »
Submit your warranty request with Service Online Solution (SOS) here:
As a convenience to you, your new home is supported by SOS (Service Online Solution). In the event that you need to request a service repair, please click the button below.
ONCE YOU'RE ON THE SOS WEBSITE
To submit a repair request please do the following »
Start New List of Repairs
Visit the SOS page here “Start New List of Repairs.” Using a computer or any mobile device, you can start your list by entering your Address, Name, Email address, and Phone Number.
Add a New Repair Item
Select “Add a new repair item” and choose a category that relates to your issue.
Read warranty coverage
Be sure to read the warranty coverage displayed to confirm that your issue is a warrantable item. If the item is out of warranty the system will not let the item be added to your list. Enter the location of the issues along with a description and select “Add to Repair List.”
In the field marked “Upload File or Photo,” select “Choose File” to attach a picture or take one instantly on your mobile device. Press “Upload” when done. (Although photos are not required, they are highly recommended.)
Add Additional Items
You may add additional items to your list and save it to submit at a later time or choose “Submit Request.” Once it has been submitted, you will not be able to access it again.
Save List and Access
You can access a previously saved list by choosing “Continue Saved/Unsubmitted” and entering your property address and the PIN that was emailed to you. New repair items may be added or existing ones may be edited or deleted. You may also update your contact information.
After you've submitted your repair request »
You'll receive confirmation via email and the appropriate staff personnel will be notified immediately. Someone will be in contact to schedule your repair. Thank you for using SOS as it will help to expedite your service needs.
You may also Email us your repair list
General Warranty Information
J.A. Myers Homes follows the 10 year Quality Builders Warranty (QBW) guidelines for all warranty items. All service appointments are scheduled to be completed Monday through Friday 7:30 am till 3:00 pm unless otherwise scheduled directly with specific service personnel.
General Warranty Service Do's
General Warranty Don'ts
BUYER(S) acknowledge receipt of the 10 year QBW Warranty Book. It is the BUYER(S) responsibility to read the booklet and use as a guide for any warranty issues after settlement.